1. Booking & Confirmation

• All bookings must be confirmed with advance payment.
• Confirmation will be shared via call, WhatsApp, or email.
• Rates are subject to availability, fuel prices, seasonal demand, and government regulations.

2. Payments

• A minimum advance is required to confirm the booking.
• The balance amount must be paid before or during the trip.
• Extra charges such as toll, parking, interstate permit, hill permit, and driver allowance (if applicable) will be borne by the customer.
• Extra kilometers and hours will be charged as per agreed rates.

3. Usage Policy

• Rental time is calculated from reporting time to vehicle release time.
• Late release will attract additional hourly charges.
• Night driving charges may apply if applicable.
• Smoking, alcohol consumption, and illegal activities inside the vehicle are strictly prohibited.

4. Driver & Safety

• All drivers are licensed and experienced.
• Driver duty hours are regulated for safety.
• Customers must treat drivers respectfully.
• Seat belts must be worn at all times.

5. Damages & Liability

• Any damage caused to the vehicle due to passenger negligence will be chargeable.
• Sri Lakshmi Holidays is not responsible for loss of personal belongings.
• We are not liable for delays due to traffic, weather, roadblocks, or natural calamities.

6. Vehicle Breakdown

• In case of breakdown, we will arrange a replacement vehicle at the earliest possible time.
• Compensation for delays is not applicable.

Cancellation Policy

1. Customer Cancellation

• Cancellation 48 hours before trip: Minimal cancellation charges.
• Cancellation within 24 hours: Partial refund may apply.
• Same-day cancellation: Advance amount may be non-refundable.

2. Company Cancellation

• In rare unavoidable situations, Sri Lakshmi Holidays reserves the right to cancel a booking.
• In such cases, a full refund of the advance amount will be provided.

3. Refund Process

• Refunds will be processed within 5–7 working days.
• Refunds will be credited to the original payment method.

Privacy Policy

1. Information We Collect

• Name, phone number, and email address.
• Pickup and drop location details.
• Payment information for transaction purposes only.

2. How We Use Your Information

• To process and confirm bookings.
• To communicate trip updates.
• To improve our services.
• To comply with legal obligations.

3. Data Protection

• We do not sell, rent, or trade customer information.
• Personal data is stored securely.
• Information is shared only when required by law.

4. Marketing Communication

• Customers may receive promotional messages.
• You can opt out anytime by contacting us.